[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES…
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작성일 20-01-26 09:48
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[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
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순서
경제경영,도서관경영,BEYOND,MEASURING,SERVICE,QUALITY,LEARNING,FROM,THE,VOICES,OF,THE,CUSTOMERS,THE,STAFF,THE,PROCESSES,AND,ORGANIZATION,경영경제,레포트
설명
BEYOND MEASURING SERVICE QUALITY : LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION
ABSTRACT
ARL 도서관들의 도서관 서비스 질 측定義(정이) 초점 :
- 이용자 요구의 이해, 의 수집과 分析(분석)에 있어서 빠르고 명확한 방법의 습득, 향상된 프로세스, 성공적 future(미래)를 위한 내재적 능력의 개발
ARL 도서관 간의 거시적인 데이터 공유 목적 :
- 모든 대학 도서관 改善을 위한 벤치마킹 정보 제공
수집의 기준 :
- 쉽고, 의미 있고, 직원이 행할 수 있는…(To be continued )
레포트/경영경제
[경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION , [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION경영경제레포트 , 경제경영 도서관경영 BEYOND MEASURING SERVICE QUALITY LEARNING FROM THE VOICES OF THE CUSTOMERS THE STAFF THE PROCESSES AND ORGANIZATION
Download : [경제경영] 도서관경영-BEYOND MEASURING SERVICE QUALITY-LEARNING FROM THE VOICES OF THE CUSTOMERS, THE STAFF, THE PROCESSES, AND ORGANIZATION.ppt( 59 )
다.
